How do you Bill?
Pacific Quest is a family owned organization and we are not able to maintain unpaid balances. In general, we bill for just over a full length of stay and refund any unused tuition within 3 business days of discharge.
What is the cost of tuition?
There are two essential fees:
- Enrollment Fee: $5500 (One time fee covers all clothing, academic credits, equipment, and toiletries for entire stay)
- Daily rate: $895
- All fees are subject to state tax of 4.712%
We find that students’ stay depends on their age and therapeutic goals, and we work with each family to determine appropriate length of stay. In general, adolescents are enrolled on average 10 weeks, and young adults are with us on average 12 weeks.
**The fees are largely all inclusive, but some services like psychiatry and formal psychological/educational testing are billed separately. Please contact our Admissions team 808-937-5806 or email@example.com for more information.
Does Pacific Quest accept insurance?
Pacific Quest is not in network with any insurance providers and we do not bill insurance directly or provide pre-authorizations. We unbundle individual and group services and provide a breakdown of those services for families to submit to their insurance. This often does not make up more than 15% of the total cost.
For more information please visit our page on Tuition.
Is Pacific Quest Accredited?
Yes. Pacific Quest is accredited through the following organizations:
- CARF (Commission on Accreditation of Rehabilitation Facilities)
- COGNIA (Academic Accreditation)
- NMT (Neurosequential Model of Therapeutics)
Is Pacific Quest licensed?
Yes. All Pacific Quest facilities are licensed as Therapeutic Living Program through the Hawaii State Department of Health.
Some Important History:
Unlike other states where outdoor therapeutic programs operate (Utah, Georgia, North Carolina, Colorado, Oregon) the state of Hawaii does not have a licensing path available for outdoor based programs. As a result, Pacific Quest has been working closely with the Department of Health and other city/county/state governments since our inception in 2004 to become fully licensed. In the meantime, PQ has adhered to, and in many cases exceeded best practices, regulations and structure provided by known entities such as NATSAP, Hawaii State and County, and other governing bodies.
After years of working closely but fruitlessly with the state to develop a unique sub category of licensing, it became clear that our best path forward was to pursue licensing in an established category and adapt our model/facilities accordingly. To this end, Pacific Quest pivoted to pursuing a license in the Therapeutic Living Program (TLP) category. This license is offered by facility–not by organization–which requires a separate application and process for each of our facilities.
The Reed’s Bay campus in Hilo earned a TLP license in December 2016 and remains licensed to date.
After many attempts to bring our original Kau facilities into alignment for the TLP license, it became clear that the best path forward was to develop new facilities in an area with more established infrastructure.
- January 2019 – PQ purchased a new set of facilities and spent several months developing them to meet the requirements of the TLP license.
- June 2019 – PQ moved into three residences and continued the application process toward the TLP license for each one.
- August 2019 – The Department of Health made an unannounced visit to two of the new homes. No health or safety violations were found.
- January 2020 – The Department of Health issued a Citation for operating an unlicensed Therapeutic Living Program. The citation laid out 3 options:
- Discharge the students in those homes
- Appeal the citation in court
- Pay a fine, and reach a settlement
- February 2020 – Pacific Quest reached a settlement with the state, paid a fine, agreed to complete the licensing process within two years, and not open new facilities until those licenses are complete. This settlement also allows us to continue operating in those facilities. At no time was Pacific Quest forced to close as a result of this licensing issue.
- 2021–All facilities Licensed.
How long is the program?
The average stay approximately 10-12 weeks.
Follow up question: Do you offer shorter/longer stays?
Sometimes; Check in with our Admissions team about your individual circumstances.
Do you offer financial assistance?
We have partnered with a non-profit Sky’s the Limit Fund who provides grants to families that qualify. Pacific Quest then matches these grants. To date, this partnership has provided more than $650k in funding for families.
What is the admissions process?
We highly recommend connecting with our admissions team to discuss your situation and learn more about the experience. The next step is typically filling out an application. In most cases we can review an application in 1-2 days. Once an application is approved, the next step involves completing the enrollment agreements, and finalizing travel arrangements. Learn more on our Admissions page.
Do you accept all applicants?
No. We have a multidisciplinary screening process to ensure we are working with families we feel confident we can help. For more information, please visit our Admissions Page.
How long does it take to review applications?
We do our best to review applications within 24-48 hours. In some cases where we need to connect with current or past providers the review process may take a little longer.
Do you have any religious affiliations?
No. We welcome families and students from a wide range of faiths and spirituality.
When do you enroll new students?
Pacific Quest enrolls new students on a rolling basis. Provided we have availability, we can generally offer enrollment every day of the year and most any time of day.
How is Pacific Quest different than other programs?
If you are working with a reputable educational consultant, chances are you are also considering a few other options for treatment. Rest assured that there are many exceptional treatment options available to families and Pacific Quest is just one of them. With a thoughtful and committed approach you won’t make a bad decision.
That being said, Pacific Quest is unique in a few key areas:
- Licensed and Accredited Nature-based experiential programming with the comfort and safety of a bed and shower every night.
- Outstanding nutrition and wellness programs.
- Integrative psychiatry and daily onsite nurses.
- The safety of 24/7 supervision
- Exclusive focus on internalizing distress patterns
- Minimum of 4 therapy days per week
Do you offer site tours or visits?
No. We’ve created a safe and private space for youth to explore difficult and sensitive issues. A regular stream of visitors would be disruptive to that environment. We do invite parents to join us for our 2-day parent intensive towards the end of treatment.
Do you enroll students who are escorted?
Most students travel to Pacific Quest with a family member or by themselves. Occasionally a professional chaperone for our adolescent students can be helpful to ensure a safe journey. In all cases we require that students are informed of their enrollment a minimum of 48 hours in advance of arrival.
What do students bring?
We provide clothing, toiletries, gear, supplies and nearly everything needed for a stay. We ask that students bring a supply of:
- 30-day supply of prescriptions
- Rechargeable foil razor
- Handful of pictures to post in your bunks.
- Comfortable athletic shoes
- Retainer or any other medical devices
What about Reviews and Alumni Families?
There’s a wide range of online reviews available to families these days–everything from super scary and inaccurate accounts available on platforms like Reddit all the way to some mostly wonderful reviews available here: Google Reviews. This isn’t of course the only metric families should use to make a decision, however we feel strongly that transparency is essential, and families should be prepared for all that they will find online.
Keep in mind that our programing and admissions criteria have evolved considerably over the past nearly two decades. For the most up to date details about our programing, please connect with the admissions team.
Do you offer referral Fees?
Furthermore, no one on our admissions team commissioned to remove any unnecessary incentives during the admissions process.
Is there a Book/Movie about PQ?
What about #BreakingCodeSilence?
#BreakingCodeSilence is a movement dedicated to the reform and oversight of the “troubled teen industry.” It’s a collection of past participants of various programs spanning decades who, for a number of reasons, reflect on their time in treatment programs as traumatic, damaging or otherwise abusive. Recently this movement has been buoyed by the support of Paris Hilton, a past participant in various therapeutic programs.
Pacific Quest wholeheartedly supports the effort to reform the oversight and best practices of behavioral health treatment programs. PQ was founded on a belief that outdoor therapeutic programs could be safer, punishment free, and built on a principle of building youth up rather than breaking them down. Since 2004 we’ve consistently refined and remodeled our approach to reflect best practices and provide positive safe experiences for our students and their families–over 3000 so far.
#BreakingCodeSilence discussion boards are filled with serious allegations of abuse, neglect and unsafe practices in treatment centers, wilderness programs and schools–even some leveled against PQ. There have also been coordinated efforts to flood the web with negative reviews from individuals who’ve never been enrolled at PQ. Like most online movements, there is a tendency to focus attention on the most egregious and sensational content, and as a result misinformation has a way of finding its way to the surface. For clarity, at Pacific Quest there have never been any:
- Forced closures
- Criminal investigations
- Findings of abuse, assault, misconduct or neglect
- Serious injuries or deaths
This misinformation however should not distract from the important conversation. While we dispute the handful of accusations made against PQ in these discussion boards and reviews, we also appreciate the importance of evolving our approach to caring for youth. As a direct result of of this conversation, we have and continue to assess and revise many areas of our programing including:
- We no longer enroll students who are “escorted.” We do enroll students who are chaperoned but they must have at least 48hrs notice before traveling to PQ.
- We’ve revamped our student grievance process to ensure there is a clear and transparent way to address individual concerns.
- We’ve made an overhaul to our outfitting process, the quality of gear and the personal items/clothing students are allowed to bring.
We routinely assess our policies, procedures and facilities for transparency and safety. As part of our ongoing efforts to improve our experience and provide outstanding treatment, Pacific Quest is committed to participating in the Y-OQ research program, collects feedback from students and families through surveys.
Third party oversight is essential to safe effective operations. Facilities and records are regularly (and randomly) inspected and reviewed by the Hawaii Department of Health as part of our Therapeutic Living Program License requirements. In addition to state oversight, Pacific Quest is also accredited by the Commission on Accreditation of Rehabilitation Facilities (CARF) which involves a rigorous nearly year long review of over one thousand criteria ranging from risk management, staff training, client centered care and organizational standards.
Increasingly, families depend on online reviews to make sound decisions on everything from hotel rooms to coffee makers. Healthcare, and in particular mental healthcare, remains a difficult space to depend on reviews to make informed decisions. The stigma surrounding mental health means that many who benefit from this service are reluctant to share their journey even within their own communities, let alone in a public space like an online review. Fortunately this stigma is shifting, and new forums like Thriving Me Now are providing space for sharing and discussing meaningful and positive treatment experiences. We also encourage alumni to post a review when they are comfortable, and we proudly have nearly 100 Google reviews.
Is PQ Carbon Neutral?
Through a partnership with CoolEffects, over 200 tonnes of CO2 are removed annually. The net effect is an effectively neutral carbon footprint. We also have an option for families to offset the impact of their travel and stay–ask our Admissions team for more information on this option.
For more information see our page on CO2 offset
What is your clinical model?
Pacific Quest utilizes a range of evidence based models; Including CBT, Trauma informed CBT, EMDR, Sandtray, Family systems, Motivational interviewing, elements of DBT, and a host of relational and millue based interventions. All of these modalities are incorporated through a developmental lens with the Neurodevelopmental Model of Therapeutics (NMT). For more information, please see our page on NMT.
How do you address trauma?
In many cases, trauma is an underlying cause of the distress our students arrive with. The NeuroSequential Model of Therapeutics (NMT) is a clinical modality that is designed to address the developmental impact of youth who experience trauma.
Do you work with students who have a history of adoption?
Frequently. In fact the NeuroSequential Model of Therapeutics (NMT) is specifically designed to address the developmental impacts of Adoption.
Do you treat Eating Disorders?
No. We do however work frequently with students who have a history of eating disorders or disordered eating patterns. In these cases, it’s essential that students are physically safe (weight stable) to participate at Pacific Quest, and that they are able to continue to maintain adequate nutrition and hydration during their stay. To support these students we offer:
- Weekly wellness checks with a RN
- Meal completion supervision
- Therapeutic support to address the root cause of the distress cycle.
Pacific Quest is not able to support students who are:
- Significantly underweight
- Actively restricting or purging
- May require medical interventions such as a feeding tube
The opportunity to develop a healthy relationship with nutrition is a cornerstone to our seed-to-table experience. It’s not about counting calories or control, we support feeling well by eating well.
Do you treat primary substance abuse or dependence?
No. Pacific Quest is not a primary addiction or chemical dependency program. That said, some of our students have turned to substances as a secondary coping skill–usually marijuana. Our approach to working with these substance abuse patterns is to focus on the underlying patterns of anxiety, depression, trauma to build a cycle of insight, reslilancy, and where appropriate a commitment to sobriety.
How much therapy is available?
Therapists are in the groups at a minimum of 4 days a week: twice a week for individual and twice for group therapy. In many cases, additional sessions are implemented as needed throughout the course of treatment.
What is horticultural therapy?
Horticultural therapy—dating back to the ancient Greeks—is an experiential approach to regulating the nervous system through hands-on mindfulness practices in a garden setting. In addition, the process provides a range of parallel processes to help students understand the nature of trauma, attachment, and adaptation. For more information, please visit our page on the subject.
What is Sandplay therapy?
Sandplay therapy is a nonverbal, therapeutic intervention that makes use of a sandbox, toy figures, and sometimes water, to create scenes of miniature worlds that reflect a person’s inner thoughts, struggles, and concerns. This form of play therapy is practiced along with talk therapy, using the sandbox and figures as communication tools.
Sandplay therapy is often used with those who have suffered some form of trauma. It can be helpful for some teens and adults who are having trouble expressing themselves and who may have suffered some form of severe or early childhood trauma.
What is your success rate?
Pacific Quest is a designated research facility for the Youth Outcome Questionnaire. We closely track our alumni and outcomes. For more information, please visit our page on Outcomes.
What happens after PQ?
Every family is a little different. A big part of our job is to help students and their family discover a plan for discharge. Some families chose to explore out of home placements like boarding schools or transition programs. Many students happily return directly home with the support of a transition plan in place.
How far are you from a hospital?
Nearly all phases of the program are less than 30 minutes away from the nearest hospital.
What medical professionals do you have on your team?
- Two naturopathic physicians
- One psychiatrist—Telemedicine
- One consulting MDs
- Two registered nurses
How do you manage medications?
For all medications Pacific Quest has an integrative approach to psychiatric medication management. Our psychiatrists work closely with the home team, the family, the therapist and the team on the ground to craft a comprehensive treatment plan. For more information please review our Integrative Psychiatry page.
What about COVID?
All COVID related travel restrictions in and out of Hawaii expired March 2022.
Pacific Quest has taken a number of steps throughout this public health crisis to to ensure the safety of our students, our staff, and our community. For the most current information please visit our COVID-19 Page.
What other wellness services do you offer?
Every student is offered a unique set of wellness/medical related resources including food sensitivity testing, lab work, pharmacogenetic testing, nutritional assessment/supplementation, acupuncture, integrative psychiatry and much more. For more information visit: Wellness
What is the weather like?
Pacific Quest’s facilities are on the east (windward) side of the Big Island. The island’s nearly 14,000 ft Mauna Kea (often covered in snow during the winter months) catches the reliable trade winds along with their moisture to create a verdant tropical climate below in Hilo. Temperatures are very consistent throughout the year with the average highs in the mid to low 80’s. A typical day starts with sun, followed by a mid tropical day rain which typically blows out by mid afternoon. Most nights are punctuated by heavy downpours.
What about those huts?
Those are called “Hale’s”. Each student is assigned a Hale as a space in the garden to get out of the elements, store gear, meet with their therapist etc. No one ever sleeps there—its just your own personal space during the day.
How many students are enrolled?
24 during the school year, and 34 during the summer.
How big is the campus?
Between all of our campuses we have just under 30 acres. For more information, visit our Location page.
How many staff do you have?
Pacific Quest has over 110 team members.
How do you support students who identify as LGBTQ+?
PQ welcomes students, families, and staff from all points of the rainbow. We offer gender based sleeping (Male & Female). By default students are assigned to bunks based on their sex assigned at birth. On a case by case basis, when students identify as a gender that is different from their assigned sex at birth, we can accommodate gender affirming bunk assignments.
We are committed to providing a safe and agenda free space for students to explore their identity.
Where do students sleep?
Indoors in shared bunk rooms of 4-8 students. Check out these photos in the Facilities section of our Media Gallery.
Are students ever isolated or left by themselves?
No. There are points in the program where there are less social activities, and even opportunities to do some solo experiences–but always in eye-sight of staff. Learn more on our Safety page.
How active are students?
How often do students go to the ocean?
It depends, but usually 1-2 times a week. For more information, visit our page on Experiential Learning.
How do you keep students safe?
PQ creates safety through:
Ensuring new students are throughly vetted to understand their needs and that they fit our scope of practice.
Creating an environment that is physically and emotionally safe.
A diverse team of over 100 trained and experienced staff provide 24/7 attention to ensure the safety of our students.
Largely because of these efforts, PQ has an impeccable safety record: No major injuries, no deaths, no lawsuits. For more information, please visit our page on Safety.
What about academics?
Academic credit is available to students in both our adolescent and young adult programs that have not yet completed high school. Pacific Quest students have the opportunity to complete seven academic courses for a total of 4 credits.
- Career and Technical Education – Horticulture Pathway (0.5 credits)
- Health Education – Health Education (0.5 credits)
- Language Arts – English and Language Arts (0.5 credits)
- Physical Education – Lifetime Fitness (1.0 credit)
- Science – Environmental Literacy (0.5 credits)
- Social Sciences – Hawaiian Culture (0.5 credits)
- Electives – Psychology (0.5 credits)
For more information visit our page on Experiential Learning.
What do students eat?
A robust diet is essential to feeling well inside and out. Students at PQ enjoy a whole foods anti-inflammatory diet consisting of veggies, mixed proteins, fruit, and whole grains–much of which grown. For more information on a typical menu, visit our page on wellness.
What about technology?
We take a break from phones, TV, internet and screens. With the exception of letter writing and weekly family video calls, it’s a technology free experience.
How are families involved in the program?
Family involvement is integral to a successful experience. Families are engaged through a caregiver manual, included in letter writing, weekly treatment planning calls, weekly photos, family therapy calls and a 2 day onsite parent program. For more information, visit our page on Families.
What positions are available?
Please visit the Careers page for more information.
What are the requirements?
It depends on the position, but most jobs at Pacific Quest require a minimum of a bachelor’s degree and some experience in a related field. Clinical and wellness positions often require licensure and more extensive experience. All positions required drug screening and a 3rd party background screening.
How do I apply?
Please check out our current job listings and apply online. If you have any questions, we prefer you reach out to us at firstname.lastname@example.org.
Do you offer internships?
Sometimes. Reach out to email@example.com for information.