Call us at  808.937.5806
Established 2004

Resident Support Staff / Transporter

Now Hiring   Full Time
Adolescent/Young Adult Programs — Hilo, HI




To assist in the mission of Pacific Quest to provide individualized, sustainable, personal development within a safe, structured, experiential and natural environment in a culture of unconditional support and personal responsibility. The primary purpose of this position is student safety. In addition, this is a flexible/dynamic position providing housekeeping, administrative and overnight guide support. Assistance with student transports may also be required.


  • Works under the supervision of the Supervisor and Program Management teams
  • Ensure all safety policies, protocols, and watches are adhered to
  • Maintain client confidentiality
  • Ensure all work locations and common areas are clean and organized
  • Fulfills administrative duties as assigned (i.e. totes, paper shredding, oracles, etc.)
  • Accurate documentation of all incidents involving students and guides
  • Maintain consistent communication with Supervisors regarding Student Activities
  • Drive company vehicles in emergency situations / evacuations, and for transports
  • Must have flexibility and be available to report to work during various work shifts, and at alternate worksites
  • Provide de-escalation techniques, regulating techniques and enforce boundaries with students
  • Facilitate Red Alerts when  / if the need arises, and participate in alert and evac drills
  • Fill in as needed for logistical and field needs, which could include working in other capacities as needed and assigned
  • Participate in the review process at the 90-day and 1-year marks

Additional Duties Specific to RSS I Role:

  • Keep watch over students at rest and during awake hours as assigned and directed by Resident Supervisor or Field Manager 
  • Support Programming and Logistical needs as assigned. This may include:
    • Housekeeping duties
    • Food preparation support
    • Student supervision and activities during waking hours
  • Immediately notify supervisor in the event of a crisis
  • Assisting late-night arriving students with nighttime hygiene and pre-bedtime routines
  • Remain alert, awake, and quiet through the overnight hours while assessing student safety fronting the bunks; 15 minute bed checks once clients are asleep
  • Mandated overtime may be required until relief staff is on site, or extra staffing is needed; this may be awake or asleep duties
  • Routinely scheduled security checks throughout facilities  
  • Must attend monthly staff meetings and mandatory trainings
  • Additional duties as assigned

Additional Duties Specific to RSS II Role:

  • Demonstrate competency and proficiency in Program Guide duties
  • When supporting Program Guide roles, work directly with treatment team to strategize implement, and record outcomes for students in their Best Notes Weekly Treatment Objectives
  • Demonstrate flexibility with camp placement, programming, location, and student supervision assignments
  • Demonstrate initiative and independence in your position
  • Ensure compliance with all program policies within student and guide groups
  • Facilitate Student Outfitting process and perform Student Body checks as assigned 
  • Additional duties as assigned

Additional Duties Specific to RSS III Role:

  • Demonstrate competency and proficiency in Program Guide, Resident Supervisor, and Program Supervisor duties
  • Projects within a designated specialization area as assigned by management
  • Support and facilitate crisis and emergency response and management
  • Contribute to program development by assisting in facilitation of trainings, one-on-one development opportunities, reviews, and feedback sessions
  • Demonstrate flexibility with regard to placement, programming, location, and student supervision and logistical assignments

Required Skills/Qualifications:

  • Experience working with at-risk populations (preferred)
  • Good written and verbal communication skills
  • Ability to work safely and alertly during work hours
  • Requires ability to be a team player, to form mutually respectful relationships with employees and to grow professionally in meeting the challenges of the position
  • Must maintain current CPR and First Aid certifications.  CPR certs must be a classroom training, no substitutions can be accepted for First Aid certs (i.e. WFA, WFR, etc.).
  • Must maintain CPI-Nonviolent Crisis Intervention training (provided by Pacific Quest)
  • Participation in training during daytime hours is required
  • Successful completion of a thorough background check and drug screen
  • Annual physical and TB clearance required and must be kept current
  • Ability to work independently and unsupervised  
  • Ability to maintain an appropriate and safe work environment
  • Ability to work in a constant state of alertness and in a safe manner
  • Able to lean into challenges and give 100% while at work


  • Must have a valid driver’s license and clean driving record
  • Must be 25 years or older


  • Varies depending on role, shift, and operational needs.


With or without reasonable accommodation, the physical and mental requirements of this job may include the following: seeing, hearing, speaking, and writing clearly. Occasional reaching with hands and arms, stooping, kneeling, crouching, crawling, frequent sitting, standing and walking, may be required for long periods of time and may involve climbing stairs, walking up inclines and on uneven terrain. Additional physical requirements may include, frequent lifting and or moving up to 50 pounds.

How to Apply

Please apply for this job using our online application system.


If necessary, you may also submit resume and cover letter along with the application documents to, fax to (855) 317-6304, or mail to Pacific Quest, 301 Kalanianaole Ave, Hilo, HI 96720