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Program Guide

Full Time

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Pacific Quest is an outdoor therapeutic program for struggling teens and young adults, located on the Big Island of Hawaii. Pacific Quest offers a clinical, yet holistic approach to treatment, moving beyond traditional wilderness therapy, and teaching sustainable life skills.

Pacific Quest’s proprietary therapeutic model is a groundbreaking approach that utilizes Horticulture Therapy to create concrete metaphors for its students as they cultivate their own health and happiness.

Pacific Quest cultivates Sustainable Growth in our students, in our families, in our communities, and in ourselves.


Program Guide positions are responsible for the direct supervision, safety, health, and wellbeing of the students while implementing the program curriculum and facilitating therapeutic weekly treatment plans. The Guide role’s primary purpose is to learn the program and the necessary hard and soft skills while providing support to other members of the Program Guide team and following the direction of the Program Manager, Field Managers, and Program Supervisors.


  • Uphold safety, supervision, and monitoring of students in accordance with Program Policy
  • Learn and articulate the Pacific Quest mission, guiding principles, and curriculum
  • Effectively communicate with students in a group setting and direct student groups toward common goals
  • Demonstrate flexibility with camp placement, program, location, and student supervision assignments
  • Observe and identify the needs of individual students and the group to create a physically and emotionally safe and supportive environment
  • Role model program expectations at all times, which includes upholding our diet and wellness standards while at work
  • Build and maintain rapport with students while holding boundaries that further therapeutic outcomes
  • Maintain client confidentiality
  • Keep appropriate boundaries related to self-disclosure, avoid teaching or speaking about controversial beliefs while at work including but not limited to political, religious, medication, diet, or lifestyle choices
  • Maintain professional appearance and attitude in accordance with Program Policy
  • Ensure all work locations & common areas are clean and organized, as well as following all COVID-19 protocols
  • Participate in professional development through mandatory and voluntary monthly in-service training
  • The Program Guide positions have the following roles that require additional expectations and job responsibilities. Movement between roles will be based on the discretion of the Management Team and will account for seniority, performance assessment, participation in training, and operational needs.

APPRENTICE GUIDE (First 90 days of employment)

  • Gain knowledge and experience of Pacific Quest’s curriculum and operating procedures


  • Share responsibility for facilitation of the daily activities including meal preparation, exercise, group meals and activities


  • Manage the student group in the absence of the Lead or Program Supervisor
  • Prepare and deliver student downloads for your assigned students when needed
  • Exhibit solid organization of the daily schedule; Able to plan and run a day effectively
  • Demonstrate initiative and independence in your position


  • Hold the schedule for the shift and ensure completion of daily tasks
  • Collaborate with clinicians and filed management to ensure completion of therapeutic objectives
  • Delegate appropriate tasks to guide team members


  • Fill in the absence of lead guides
  • Facilitate on-site training and role-modeling for program guides
  • Coordinate special program functions such as outings, family program, rites of passage, horticultural therapy
  • Be an extension of the Management Team


  • Ability to be a team player and form mutually respectful relationships with all employees
  • Ability to maintain physical alertness and activity over the course of designated work hours
  • Must provide and maintain current CPR/First Aid certification. CPR certifications must be from a classroom training, and no substitutions for First Aid certs (i.e. Wilderness First Aid, Wilderness First Responder) can be accepted
  • Maintain a current NVCI (Non-Violent Crisis Intervention Training) certification provided by Pacific Quest
  • Ability to treat all residents, families, and coworkers with dignity and respect
  • Able to pass a thorough background check and drug screen
  • Ability to work in a constant state of alertness and in a safe manner
  • Maintain current physical and TB clearance


  • Bachelor’s degree preferable, specifically in Psychology, Sociology, Social Work, Farming/Agroecology, or Outdoor Education/Leadership OR a minimum of two years relevant experience
  • Experience is preferred in Rites of Passage, Education, Horticultural Therapy, Health and Wellness, 12 Step Recovery, Gardening, and/or experience in Therapeutic Settings such as Wilderness Therapy or Residential Treatment Centers
  • Valid driver’s license with a clean record
  • Preferred age 25 years or older


Typical Guide shifts are as follows:

  • 40-48 hours per week
  • Work hours may be adjusted due to operational needs
  • Employees will clock in 15 minutes before their scheduled shift and be prepared to enter direct care at the start of their shift
  • Clock out time may be earlier or later, depending on other responsibilities as assigned. These may include and are not limited to: supervising residents, accompanying transports, participating in Huli Ka’e activities, completing reports, completing resident observation notes, and participation in meetings
  • If required to sleep at work, all waking hours count as working hours


The role of a Program Guide is physically demanding, please communicate in writing any accommodations you may need related to the following parameters: With or without reasonable accommodation, the physical and mental requirements of this job may include the following: seeing, hearing, speaking, and writing clearly. Reaching with hands and arms, stooping, kneeling, crouching, crawling, frequent sitting, standing and walking, climbing stairs, walking up inclines and on uneven terrain may be required for long periods of time. Additional physical requirements may include lifting and or moving up to 50 pounds.