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Overnight Program Guide

All Locations / Hilo / Hawaiian Paradise Park

PQ Future Opening

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Aloha from Pacific Quest
Pacific Quest is always looking for great talent to join our team, and while we do not have any current Overnight Guide openings, we encourage you to submit an application if you are interested in future positions
Primary Purpose:
To assist in the mission of Pacific Quest to provide individualized, sustainable, personal development within a safe, structured, experiential and natural environment in a culture of unconditional support and personal responsibility. The primary purpose of this position is student safety. In addition, this is a flexible/dynamic position providing housekeeping, administrative and daytime/overnight guide and administrative support. Assistance with student transports may also be required.

Essential Duties and Responsibilities:

  • Works under the supervision of the Overnight Supervisor and Program Management teams
  • Ensure all safety policies, protocols, and watches are adhered to
  • Maintain client confidentiality
  • Ensure all work locations and common areas are clean and organized
  • Fulfills administrative duties as assigned (i.e. totes, paper shredding, oracles, etc.)
  • Accurate documentation of all incidents involving students and guides
  • Maintain consistent communication with Supervisors regarding Student Activities
  • Drive company vehicles in emergency situations / evacuations, and for transports
  • Must have flexibility and be available to report to work during various work shifts, and at alternate worksites
  • Provide de-escalation techniques, regulating techniques and enforce boundaries with students
  • Facilitate Red Alerts when / if the need arises, and participate in alert and evac drills
  • Fill in as needed for logistical and field needs, which could include working in other capacities as needed and assigned
  • Participate in the review process at the 90-day and 1-year marks

Additional Duties Specific to Overnight Guide Role:

  • Keep watch over students at rest and during awake hours as assigned and directed by Resident Supervisor or Field Manager
  • Support Programming and Logistical needs as assigned. This may include:
  • Housekeeping duties
  • Food preparation support
  • Student supervision and activities during waking hours
  • Immediately notify supervisor in the event of a crisis
  • Assisting late-night arriving students with nighttime hygiene and pre-bedtime routines
  • Remain alert, awake, and quiet through the overnight hours while assessing student safety fronting the bunks; 15 minute bed checks once clients are asleep
  • Mandated overtime may be required until relief staff is on site, or extra staffing is needed; this may be awake or asleep duties
  • Routinely scheduled security checks throughout facilities
  • Must attend monthly staff meetings and mandatory trainings
  • Additional duties as assigned

Required Skills/Qualifications:

  • Experience working with at-risk populations (preferred)
  • Good written and verbal communication skills
  • Ability to work safely and alertly during work hours
  • Requires ability to be a team player, to form mutually respectful relationships with employees and to grow professionally in meeting the challenges of the position
  • Must maintain current CPR and First Aid certifications. CPR certs must be a classroom training, no substitutions can be accepted for First Aid certs (i.e. WFA, WFR, etc.).
  • Must maintain CPI-Nonviolent Crisis Intervention training (provided by Pacific Quest)
  • Participation in training during daytime hours is required
  • Ability to work independently and unsupervised
  • Ability to maintain an appropriate and safe work environment
  • Ability to work in a constant state of alertness and in a safe manner
  • Able to lean into challenges and give 100% while at work


  • Must demonstrate alignment with Pacific Quest Core Values: (1) Purpose, (2) Professionalism, (3) Problem Solving, (4) Productivity and (5) Positivity.
  • Must pass thorough background checks
  • Drug screen clearance required
  • Pre-employment and ongoing physical and 2-step TB clearance required

Preferred Skills/Qualifications:

  • Must have a valid driver’s license and clean driving record
  • Preferred 25 years or older

Work Hours:

  • 10 or 12-hour shifts, typically 7p-7a or 8p-8a
  • Shifts can vary depending on role, shift, and operational needs.
Physical Demands:
With or without reasonable accommodation, the physical and mental requirements of this job may include the following: seeing, hearing, speaking, and writing clearly. Occasional reaching with hands and arms, stooping, kneeling, crouching, crawling, frequent sitting, standing and walking, may be required for long periods of time and may involve climbing stairs, walking up inclines and on uneven terrain. Additional physical requirements may include, frequent lifting and or moving up to 50 pounds.
Pacific Quest is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.