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Essential Duties and Responsibilities:

• Works under the supervision of the Overnight Supervisor and Program Management teams
• Ensure all safety policies, protocols, and watches are adhered to
• Maintain client confidentiality
• Ensure all work locations and common areas are clean and organized
• Fulfills administrative duties as assigned (i.e. totes, paper shredding, oracles, etc.)
• Accurate documentation of all incidents involving students and guides
• Maintain consistent communication with Supervisors regarding Student Activities
• Drive company vehicles in emergency situations / evacuations, and for transports
• Must have flexibility and be available to report to work during various work shifts, and at alternate worksites
• Provide de-escalation techniques, regulating techniques and enforce boundaries with students
• Facilitate Red Alerts when / if the need arises, and participate in alert and evac drills
• Fill in as needed for logistical and field needs, which could include working in other capacities as needed and assigned
• Participate in the review process at the 90-day and 1-year marks

Additional Duties Specific to Overnight Guide Role:

• Keep watch over students at rest and during awake hours as assigned and directed by Resident Supervisor or Field Manager
• Support Programming and Logistical needs as assigned. This may include:
• Housekeeping duties
• Food preparation support
• Student supervision and activities during waking hours
• Immediately notify supervisor in the event of a crisis
• Assisting late-night arriving students with nighttime hygiene and pre-bedtime routines
• Remain alert, awake, and quiet through the overnight hours while assessing student safety fronting the bunks; 15 minute bed checks once clients are asleep
• Mandated overtime may be required until relief staff is on site, or extra staffing is needed; this may be awake or asleep duties
• Routinely scheduled security checks throughout facilities
• Must attend monthly staff meetings and mandatory trainings
• Additional duties as assigned

Required Skills/Qualifications:

• Experience working with at-risk populations (preferred)
• Good written and verbal communication skills
• Ability to work safely and alertly during work hours
• Requires ability to be a team player, to form mutually respectful relationships with employees and to grow professionally in meeting the challenges of the position
• Must maintain current CPR and First Aid certifications. CPR certs must be a classroom training, no substitutions can be accepted for First Aid certs (i.e. WFA, WFR, etc.).
• Must maintain CPI-Nonviolent Crisis Intervention training (provided by Pacific Quest)
• Participation in training during daytime hours is required
• Ability to work independently and unsupervised
• Ability to maintain an appropriate and safe work environment
• Ability to work in a constant state of alertness and in a safe manner
• Able to lean into challenges and give 100% while at work

Clearance:

• Must demonstrate alignment with Pacific Quest Core Values: (1) Purpose, (2) Professionalism, (3) Problem Solving, (4) Productivity and (5) Positivity.
• Must pass thorough background checks
• Drug screen clearance required
• Pre-employment and ongoing physical and 2-step TB clearance required

Preferred Skills/Qualifications:

• Must have a valid driver’s license and clean driving record
• Preferred 25 years or older

Work Hours:

• 10 or 12-hour shifts, typically 7p-7a or 8p-8a
• Shifts can vary depending on role, shift, and operational needs.