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Medical Wellness Coordinator

Full Time

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Pacific Quest is seeking a Medical Wellness Coordinator to join the team in Hilo, Hawaii

Medical Wellness Coordinator 1

Primary Purpose:

The primary responsibility of the Medical Wellness Coordinator I is to work with the Program Nurses, the Program Doctors, and the Pacific Quest Residents to provide overall Medical Wellness support. This is accomplished by meeting with the residents as well providing essential Medical Wellness Department administrative duties.

Under the supervision of the Program Nurses, the Medical Wellness Coordinator I will perform a variety of support duties that include but are not limited to assisting in medication self-administration for the residents, wellness plan creation, parent communication, staff training support, nutritional monitoring, medical records maintenance, and inventory. The Wellness Program Administrator will additionally provide administrative support and compliance monitoring for the Integrative Psychiatry and Acupuncture programs.

Essential Duties and Responsibilities:

  • Assist in resident medication and supplement self administration
  • Perform Weekly Wellness Checks and report to Program Nurses
  • Help design health and wellness plans/ goals
  • Deliver and stock all essential medications, supplements, non-prescriptive agents, and personal effects to the residents of Pacific Quest
  • Maintain documentation in electronic records system
  • Communication with parents and outside providers to obtain consent via phone and email regarding treatment plan updates and changes, and otherwise as needed and assigned regarding medications, supplements, and medical records
  • Maintain Wellness supply systems – inventory, delivery, stocking and receipts
  • Participate in trainings as assigned
  • Maintain lab radar support system
  • Integrative Psychiatry Assistant and Liaison
  • Acupuncture visit Assistant and Liaison
  • Scheduling medical appointments and being the liaison between the outside medical provider, parents, and Program Physicians as needed
  • Provide phlebotomy services to residents if certified
  • Other ad hoc duties as necessary

Additional Duties:

  • Additional duties as assigned by Program Nurses or doctors
  • Offer coverage for other Wellness team members as needed


  • Must be a team player and be able to form mutually respectful and considerate relationships with staff and to grow professionally in meeting the challenges of this position
  • Ability to work independently as well as with a team
  • Must be a self-directed leader who can multi-task and independently manage a busy, high volume office with the potential of many distractions, while also having the ability to work collaboratively with a team of professionals
  • Impeccable focus, leadership and organizational skills; a positive disposition
  • Ability to independently prioritize and delegate tasks
  • A demand of excellence in self and co-workers
  • Extensive interpersonal, oral, and written communication skills
  • Completes tasks accurately, with a great attention to detail, and on-time
  • Ideal candidate can see problems before they arise and troubleshoot; Identifies and resolves problems in a timely manner
  • Follows policies, procedures and instructions
  • Maintains well organized systems, confidentiality and professional boundaries
  • Takes initiative, anticipates program needs whenever possible
  • Able to manage frequent change, delays, unexpected events, and competing demands
  • Good listening skills, and gets clarification where needed
  • Able to lean into challenge and give 100% while at work and in a safe manner
  • Work in alignment with Pacific Quest Core Values: Purpose; Professionalism; Problem Solving; Productivity; Positivity


  • Prefered: at least 6 months experience as a Pacific Quest employee, or medical training based experience
  • Advanced computer skills to include, Windows, Mac OS, Office, Acrobat and Google Docs
  • Office management and customer service experience
  • Must maintain current CPR (from a classroom training) and First Aid certification
  • Maintain current NVCI (Non-Violent Crisis Intervention Training) certification provided by Pacific Quest
  • Ability to pass prehire and periodic background checks and drug screen
  • Valid driver’s license with clean record and reliable transportation required
  • Prehire TB clearance & physical required; annual clearance for infectious disease required thereafter
  • Phlebotomy certification when applicable

Work Hours:

  • Wednesday to Sunday, 8 hours daily, hours will vary slightly, as needed, depending on coverage needs
  • Office location will be split between both Programs; it will be necessary to travel between Pacific Quest sites as needed to support the Wellness Department

Physical Demands:

With or without reasonable accommodation, the physical and mental requirements of this job may include the following: seeing, hearing, speaking, and writing clearly. Occasional reaching with hands and arms, stooping, kneeling, crouching, frequent sitting, standing and walking, may be required for long periods of time and may involve climbing stairs and walking up inclines and on uneven terrain. Additional physical requirements may include, frequent lifting and or moving up to 25 pounds.