Call us at  808.937.5806
Established 2004

Clinical Coordinator

NOW HIRING   Full-Time
Adolescent/Young Adult Programs — Hilo, Hawai'i


Program Description

Pacific Quest is an outdoor therapeutic program for struggling teens and young adults, located on the Big Island of Hawaii. Pacific Quest offers a clinical, yet holistic approach to treatment, moving beyond traditional wilderness therapy and teaching sustainable life skills.

Pacific Quest's proprietary therapeutic model is a groundbreaking approach that utilizes Horticulture Therapy to create concrete metaphors for its students as they cultivate their own health and happiness.

Pacific Quest cultivates Sustainable Growth in our students, in our families, in our communities, and in ourselves.

Primary Purpose

The Clinical Coordinator supports the Clinical Director and Clinical Operations Manager and the operations of Clinical Department and provides administrative support and compliance monitoring for clinical services. The Clinical Coordinator works under the supervision of the Clinical Operations Manager and Clinical Director.

Essential Duties and Responsibilities

  • Know and respond to PQ philosophy, policies, procedures, and Sustainable Growth model
  • Administrative duties include:
    • Composes/types correspondence
    • Scanning and uploading protected health information
    • Monitors secure faxes, sends and delivers faxes
    • Tracking community service hours and producing reports
    • May answer/screens telephone calls, arranges conference calls
    • Monthly receipt audit for Clinical Operations Manager and Clinical Director
    • Supports and assists with schedules for clinical team
    • Provides high quality, responsive customer service
    • Prepares outgoing mail and correspondence, including email and faxes
  • Supports Clinical Operations Manager with the EMR (electronic medical record) auditing which includes weekly audits
  • Facilitate the completion of Student Surveys as directed by the Alumni and Family Services Liaison
  • Facilitate aftercare planning with students (phone calls, web research)
  • Supports Clinical Operations Manager with Neuro/Psychological Testing process
  • Supports Clinical Operations Manager and Clinical Office Manager with Integrative Psychiatric appointment scheduling
  • Photo distribution as assigned
  • Prepares and sends standard records requests
  • Maintain Clinical Library
  • Prepares for clinical meeting (turns on AC, resets WIFI, makes coffee, takes out trash, ordering and picking up lunches and training material, etc.)
  • Attends supervision meetings with Clinical Operations Manager and Clinical Director
  • Utilizes supervision productively to enhance effectiveness

Additional Duties:

  • Additional duties as assigned


  • Works independently to make decisions that are in the best interest of company, team and clients
  • Identifies and resolves problems in a timely manner
  • Maintains confidentiality and professional boundaries
  • Completes tasks accurately and on time
  • Takes initiative, anticipates program needs whenever possible
  • Able to deal with frequent change, delays or unexpected events
  • Follows policies, procedures, instructions, responds to management direction
  • Prioritizes and plans work activities
  • Treats others with respect and consideration


  • High school diploma with at least three years related experience and/or training
  • Well-developed computer skills, including proficiency in Microsoft Office (e.g., Word, Excel, PowerPoint), Google Drive/Calendars, internet
  • Ability to learn and master Best Notes for purposes of administrative oversight, training, and template development
  • Ability to work independently
  • Must provide and maintain current CPR/First Aid certification. CPR certifications must be from a classroom training, and no substitutions for First Aid certs (i.e. Wilderness First Aid, Wilderness First Responder) can be accepted
  • Maintain a current NVCI (Non-Violent Crisis Intervention Training) certification provided by Pacific Quest
  • Valid driver’s license with clean record, and maintain proper submissions of drivers abstract
  • Ability to pass a thorough background check, and drug screen
  • Annual physical and TB clearance required
  • Able to lean into challenges and give 100% while at work
  • Must be at least 21 years old

Work Hours:

  • As determined by Supervisor
  • Physical Demands

    With or without reasonable accommodation, the physical and mental requirements of this job may include the following: seeing, hearing, speaking, and writing clearly. Continuous use of hands and arms, occasional stooping, kneeling, frequent sitting, standing and walking, may be required for long periods of time and may involve climbing stairs, walking up inclines and on uneven terrain. Additional physical requirements may include, occasional lifting and or moving up to 25 pounds.

    How to Apply

    Please apply for this job using our online application system. To do so, you'll first need to create a login account and choose a password.


    If necessary, you may also submit resume and cover letter along with the application documents to, fax to (855) 317-6304, or mail to Pacific Quest, PO Box 540, Naalehu, HI, 96772